How to Cancel Origin Broadband: Time Frame for Cancellation

It is easy to cancel your Origin Broadband service. But first, contact Origin Broadband’s customer support team via telephone or email.

How to contact them:


To cancel your Origin Broadband service over the phone, call their customer support at 03300241777(9 am-6:30 pm Mon-Fri). The team can advise you of any applicable cancellation charges and terms.


Alternatively, you can email “” with details of what services you are asking to be canceled and when you would like your account closed. Ensure that this email includes all relevant details, including your full name, address, contact number, and account number. Once they receive your email, they will begin the cancellation process.

You may also be asked to provide proof of ID at this stage. This is for your protection and helps Origin Broadband ensure that no one else can cancel services using your name and account details.

Once you have sent a request either over the phone or via email, make sure that you receive written confirmation from Origin Broadband confirming your cancellation request before making any changes to your account. This way, you can rest assured that everything has been taken care of properly and there won’t be any surprises later.

If you are unhappy with the service that Origin Broadband has provided, feel free to contact them directly so they can resolve any issues.

How has my cancellation request been processed?

Once your cancellation request has been processed, you will receive written confirmation from Origin Broadband. This should include all relevant details, such as when your services are scheduled to be canceled and any charges that may apply.

If you are still waiting to receive this confirmation after sending a cancelation request, please contact Origin Broadband customer support for further assistance.

Please note that you are responsible for keeping all data stored on your account safe before initiating a cancellation request. Therefore, it is important to back up any important files or information before requesting to have your service terminated. Additionally, any outstanding payments associated with the account must be settled in full before it can be closed down.

How do I contact Origin Broadband if I have questions about canceling my service?

If you have questions or concerns about canceling your Origin Broadband service, contact the customer support team by phone at 03300241777(9 am-6:30 pm Mon-Fri) or email “” The team will be more than willing to assist you in any way possible. They can also provide detailed information regarding any applicable cancellation charges and terms.

Is there a fee for canceling Origin Broadband service?

Cancellation fees vary depending on the type of service you have and when your cancellation request is received. In most cases, it’s free to cancel Origin Broadband services provided you give 30 days notice in writing. However, a cancellation fee may apply if you cancel before the end of your contract period. Therefore, it’s important to contact Origin Broadband customer support for details regarding any potential cancellation charges before submitting your request.

If you are unsatisfied with their services or wish to switch providers, please read their terms and conditions carefully before requesting cancellation. This will ensure that everything goes smoothly and help avoid any unnecessary problems down the line.

What happens if I cancel my Origin Broadband service before my contract ends?

If you cancel your Origin Broadband service before the end of your contract period, you may be subject to a cancellation fee. This is in addition to any monthly charges and equipment fees that may apply. Additionally, You must fully settle any outstanding payments before beginning the termination process. Please note that these fees are non-refundable and will not be waived if you decide to switch providers or move away from the area.

When considering whether or not to cancel your Origin Broadband service early, it’s important to keep all this information in mind. Contact their customer service team for further assistance if you are unsure about anything. They should be more than happy to answer any questions and help ensure everything goes as smoothly as possible.

What should I do with my Origin Broadband equipment after I cancel service?

Once you have canceled your Origin Broadband service, you will need to return the equipment (such as routers and modems) that Origin provides. You can drop off the returned equipment at an authorized store or arrange for a courier to pick it up. Please note that you may be responsible for any associated shipping costs.

It’s also important to ensure that all data stored on your equipment has been securely backed up before returning it. This will help ensure that no sensitive information gets lost in transit.

Things To Consider Before Cancelling The Origin Broadband Service:

The following are the things to consider before canceling “Origin Broadband”: 

1: Early Termination Fees:

Canceling your Origin Broadband service before the end of your contracted period may incur an early termination fee, so check the terms and conditions of your contract before canceling.

2: Outstanding Balance

Make sure you have no outstanding balance with the provider before canceling; otherwise, this amount will need to be paid in full before the service ends.

3: Time Frame for Cancellation

Different providers have different time frames for when you can cancel a service and how long it takes for any changes to come into effect. Therefore, it is important to find out how long it will take from the cancellation until the services are completely disconnected from your premises.

4: Transferring Services

Before canceling Origin Broadband, you should check to see if your services can be transferred to a new provider. This may save you money in the long run and will avoid any disruption in service during the transition period.

5: New Provider

Consider researching different providers before finally making a decision. There are many different broadband packages available, so make sure to find one that suits your specific needs and budget.

6: Final Account Statement

Request a final account statement from Origin Broadband when canceling the service. This will ensure that no additional fees or charges are applied after you cancel the service.

7: Equipment Returns

Depending on the provider, some equipment, such as routers or modems, may need to be returned to avoid being charged for them. Make sure you check the terms and conditions of your contract for any information about returning equipment before canceling.

8: Customer Service

Always contact the customer service team before canceling the service to get advice or help with the cancellation process. They can answer any questions and ensure a smooth transition when switching providers.

These are important points to consider before canceling your Origin broadband service, so it’s best to weigh all options thoroughly before making a final decision. It is also wise to look into other providers to find the best package for your needs and budget. Good luck!


In conclusion, canceling your Origin Broadband service is straightforward as long as all necessary steps are followed properly and all terms and conditions are adhered to. Remember to back up your data before returning the device.

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